Done right, or your money back.

Every job on Koadi is escrow-protected. This page explains exactly what that means and what happens when something goes wrong.

How escrow protects you

When a technician takes your job, your payment is charged but held by Koadi — not paid to the technician. The money is released only when you review the completed work and approve it. If you never approve, the money never moves.

If the work isn't right

1. Tell the technician first. Most issues are resolved with a follow-up visit or session at no extra charge — techs want your approval and your rating.
2. Open a dispute. If it can't be resolved, open a dispute from the job page. The escrowed payment stays frozen while our team reviews.
3. Resolution. Depending on what we find, we'll arrange for the work to be redone by the same or a different technician, release a partial amount, or refund you from escrow.

Cancellations

Cancel before work starts and your escrowed payment is refunded automatically, in full. Once work is in progress, use the dispute process above so both sides get a fair review.

Verified technicians

Technicians earn the Koadi Verified badge by submitting government ID and supporting credentials that our team reviews. Ratings from completed jobs are public on every profile.