Everything you'd ask us
before trusting us.
Fair questions deserve straight answers. Pick your side below — whether you need tech fixed, or you're the one who fixes it. Can't find yours? Ask us directly or call (848) 266-6363.
Questions from clients
Koadi is where people with tech problems meet the people who fix them. You describe your problem in plain words, ID-verified technicians respond with quotes, you pick the one you like, and they get to work — over a screen-share while you watch, or in person when a verified technician near you takes the job. Your payment is held safely by Koadi the whole time and released only when you approve the finished work.
Technicians are notified the moment you post. How quickly one takes it depends on the job and who is available. In-person visits depend on technicians near you. Post any time. Technicians can pick up jobs around the clock.
Nothing. Posting is free, and the quotes you receive are free. You pay the price you agreed to when you hire, and Koadi holds the money until you confirm the job is done. No visit fees and no diagnostic fees.
This is the heart of how Koadi works, so here it is plainly: on a bid job your card is charged when you accept a technician's bid, and on a fixed-price job it is charged when you post. Either way the money does not go to the technician. Koadi holds it. The technician sees the job is funded and gets to work, and they're paid only after you look at the result and confirm the job is done. If it's not done, the money stays held while we review, and the outcome can be a redo, a partial payment or a refund.
Say so, first to the technician, because your rating is their reputation. If it can't be worked out, open a dispute right from the job page. The money stays held while our team looks at both sides, and the outcome can be a redo, a partial payment or a refund.
Every technician on Koadi passes a government ID check before they can take a single job. Clients can rate each finished job. On a bid job you see a technician's rating before you pick one; on a fixed-price job you see it once a technician takes the job. Technicians who upload proof of insurance show an "Insured" badge on their profile.
Both, and you'll be surprised how much is remote. Slow computers, email trouble, software problems, virus cleanup — usually fixed over a secure screen-share while you watch every click. Hardware repairs, Wi-Fi dead zones and office setups can get an in-person visit when a verified technician near you takes the job. Remote help works anywhere in the US.
No. All chat and calls happen inside Koadi — your personal number stays yours. We never sell your contact information as a "lead." That's not a promise, it's just not our business model.
Yes. Cancel before work starts and your payment comes back automatically, in full. Once work is underway, use the dispute process instead so both sides get a fair review.
Yes, without you hiring an IT department. Post one-off fixes for ID-verified technicians, or planned work like office moves, network cabling, phone systems and websites. Longer projects get their own portal for updates, tasks and approvals. Talk to us about your business.
Questions from technicians
No. Joining is free, quoting on jobs is free, and there are no monthly charges. We don't sell leads — Koadi earns a share only when you complete a job and get paid. We make money when you do, never before.
The client's payment is secured by Koadi before you start work — you're never working on an IOU. When the client approves the finished job, your earnings go to your Koadi balance. Once the client's charge settles, you withdraw to your bank through Stripe whenever you choose. No invoices, no chasing, no "net-30."
Yes. On bid jobs you quote what the work is worth. And you always see exactly what you'll earn before you accept any job — the number on your screen is the number in your payout.
A government ID for verification, real skills, and a professional attitude. Certifications and proof of insurance are optional, but they show on your profile — and insured techs earn an "Insured" badge that wins jobs.
Absolutely. Screen-share and calling are built into the platform, so you can work without leaving your desk. On-site jobs in your area are optional.
Happy clients tip, and tips are 100% yours. Koadi takes nothing from them — ever.
The same system that protects clients. Because payment is secured before you start, you know the money is real. If a client goes quiet or a disagreement comes up, the dispute process gives your side a fair review too — you're not at the mercy of a chargeback or an unpaid invoice.