What exactly is Koadi Technology?
Koadi is where people with tech problems meet the people who fix them. You describe your problem in plain words, background-checked technicians respond with quotes, you pick the one you like, and they get to work — over a screen-share while you watch, or in person across New Jersey, New York and Pennsylvania. Your payment is held safely by Koadi the whole time and released only when you approve the finished work.
How fast can I get help?
Remote problems are often picked up within minutes — technicians see your post the moment it goes live, and plenty of fixes happen the same hour. In-person visits depend on which technicians are available near you.
What does it cost to post a problem?
Nothing. Posting is free, and the quotes you receive are free. You pay only the price you agreed to when you hire — and even then, the money stays protected until you say the job is done. No visit fees, no diagnostic fees, no surprises on the way out.
Is my money safe?
This is the heart of how Koadi works, so here it is plainly: when you hire a technician, your card is charged — but the money does not go to the technician. Koadi holds it safely. The technician sees the job is funded and gets to work, and they're paid only after you look at the result and approve it. If the job can't be completed, the money comes back to you. (If you've heard the banking term "escrow" — that's what this is, minus the paperwork.)
What if I'm not happy with the work?
Say so — first to the technician, who will usually make it right quickly, because your rating is their reputation. If it can't be worked out, open a dispute right from the job page. Your payment stays frozen while our team looks at both sides, and the outcome can be a redo, a partial payment, or your money back.
Who are the technicians? Can I trust them in my home?
Every technician on Koadi submits a government ID that our team reviews before they can take a single job. Every completed job adds a public rating to their profile — so before you hire anyone, you can see exactly how their last customers felt. Many techs also carry insurance, shown on their profile as an "Insured" badge.
Do technicians come to me, or is everything remote?
Both, and you'll be surprised how much is remote. Slow computers, email trouble, software problems, virus cleanup — usually fixed over a secure screen-share while you watch every click. Hardware repairs, Wi-Fi dead zones and office setups get an in-person visit anywhere in New Jersey, New York and Pennsylvania. If you're outside those states, remote help works from anywhere in the US.
Is my phone number shared with technicians?
No. All chat and calls happen inside Koadi — your personal number stays yours. We never sell your contact information as a "lead." That's not a promise, it's just not our business model.
Can I cancel a job?
Yes. Cancel before work starts and your payment comes back automatically, in full. Once work is underway, use the dispute process instead so both sides get a fair review.
I run a small business — can Koadi be our IT department?
That's exactly what Koadi Business is for. Priority response when something breaks, the same dedicated technician who learns your setup, member pricing, and scheduled checkups so small problems get caught before they become closed-for-the-day problems.
Does it cost anything to join?
No. Joining is free, quoting on jobs is free, and there are no monthly charges. We don't sell leads — Koadi earns a share only when you complete a job and get paid. We make money when you do, never before.
How and when do I get paid?
The client's payment is secured by Koadi before you start work — you're never working on an IOU. When the client approves the finished job, your earnings are released and paid to your bank account through Stripe. No invoices, no chasing, no "net-30."
Do I set my own prices?
Yes. On bid jobs you quote what the work is worth. And you always see exactly what you'll earn before you accept any job — the number on your screen is the number in your payout.
What do I need to get started?
A government ID for verification, real skills, and a professional attitude. Certifications and proof of insurance are optional, but they show on your profile — and insured techs earn an "Insured" badge that wins jobs.
Can I work remote only?
Absolutely. Screen-share and calling are built into the platform, so plenty of technicians earn without leaving their desk. On-site jobs across New Jersey, New York and Pennsylvania are there when you want them — never required.
Where do the jobs come from?
Homes and small businesses post problems all day — slow computers, Wi-Fi trouble, printers, email, office setups. New jobs appear in your feed the moment they're posted, and you quote on the ones that fit your skills. You can ask the client questions in chat before you quote.
What about tips?
Happy clients tip, and tips are 100% yours. Koadi takes nothing from them — ever.
What protects me as the technician?
The same system that protects clients. Because payment is secured before you start, you know the money is real. If a client goes quiet or a disagreement comes up, the dispute process gives your side a fair review too — you're not at the mercy of a chargeback or an unpaid invoice.
Still wondering about something?
Real people answer. Call (848) 266-6363 or write to help@koaditech.com.
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