Privacy Policy

Last Updated: May 12, 2025

At Koadi Technology, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

We collect several types of information from and about users of our platform, including:

Personal Information

• Identity Information: Name, email address, phone number, postal address
• Account Information: Username, password (encrypted), profile picture
• Professional Information: For technicians, we collect professional qualifications, certifications, and experience
• Financial Information: Payment method details, transaction history, billing address
• Verification Information: For technicians and sales representatives, we may collect identification documents for verification purposes

Usage Information

• Device Information: IP address, browser type, operating system, device information
• Usage Data: Pages visited, features used, time spent on platform
• Communication Data: Messages exchanged through our platform between clients and technicians
• Job Data: Details of support requests, job descriptions, problems addressed

2. How We Collect Information

We collect information through:

• Direct Interactions: Information you provide when creating an account, requesting support, or using our services
• Automated Technologies: Cookies, server logs, and similar technologies
• Third Parties: We may receive information from service providers, business partners, or identity verification services

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform
• Process transactions and manage payments
• Match clients with appropriate technicians
• Facilitate communication between users
• Verify identity and credentials of technicians and sales representatives
• Monitor and analyze usage patterns and trends
• Protect against fraudulent or unauthorized activities
• Communicate with you about updates, service changes, or account notifications
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

• Platform Users: When clients request support, necessary information is shared with assigned technicians. Similarly, technician profiles are visible to clients seeking support.
• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
• Business Partners: Companies we partner with to offer integrated services.
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Secure protocols for data transmission
• Regular security assessments
• Access controls for system and data access
• Secure remote access protocols for technical support

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations we must comply with
• Whether retention is advisable in light of our legal position (such as for statute of limitations, disputes, or regulatory investigations)

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access and receive a copy of your personal information
• Right to correct inaccurate information
• Right to delete your information (subject to certain exceptions)
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent

To exercise these rights, contact us at privacy@koaditech.com.

8. Children's Privacy

Our platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at: