How It Works
A simple, streamlined process to get the IT support you need, when you need it.
Request Support
Tell us about your technology issue or project. You can specify whether you need remote or on-site assistance.
Get Connected
One of our qualified tech specialists accepts your request and connects with you to begin addressing your needs.
Problem Solved
Your tech resolves your issue efficiently, while you approve the work and only pay for the time actually needed.
The Process in Detail
Learn exactly how our platform works to connect you with expert IT support
1. Create an Account
Sign up for a free account on our platform. This takes less than a minute and only requires basic information like your name, email, and phone number. You can sign up as either a client seeking help or a tech specialist providing services.
- Quick, simple registration process
- No subscription or membership fees
- Secure password protection
- Easy profile management
2. Submit a Support Request
When you need tech support, simply submit a request through your dashboard. Describe your issue, select whether you need remote or on-site support, and choose whether you need immediate assistance or want to schedule for later.
- Detailed problem description
- Remote or on-site support options
- ASAP or scheduled appointment times
- Upfront consultation fee with transparent pricing
3. Secure Payment
After submitting your request, you'll pay a modest consultation fee that is applied toward your final bill. This pre-authorization confirms your commitment and helps us connect you with qualified technicians quickly.
- Secure payment processing
- Consultation fee applied to final cost
- We accept all major credit and debit cards
- Full cost transparency
4. Tech Assignment
Available tech specialists with the right skills for your issue will see your request. A qualified tech will accept your job, review the details, and prepare to assist you. You'll receive a notification when a tech has been assigned to your request.
- Skill-based matching
- Tech profiles with ratings and specialties
- Real-time notifications
- Direct messaging system
5. Problem Resolution
Your assigned tech will help resolve your issue either remotely or on-site as specified. They'll work efficiently to diagnose and fix your problem, with a timer tracking only the actual time spent working. You can communicate directly with your tech throughout the process.
- Expert troubleshooting and resolution
- Transparent work timer
- Secure remote access tools (for remote support)
- Professional on-site service
6. Completion & Payment
Once your issue is resolved, the tech will mark the job as complete. You'll review the work, confirm satisfaction, and the final payment will be processed based on the actual time spent. You can then leave a review to help maintain our high-quality tech community.
- Pay only for time used
- Detailed job summary
- Rating and review system
- Easy access to support history
Simple, Transparent Pricing
No surprises or hidden costs—you only pay for the time you need
Consultation Fee
$25.00
Initial consultation fee applied toward your final bill. This confirms your request and helps us connect you with a qualified technician quickly.
Time-Based Rate
$25.00 / 15 min
Pay only for the actual time spent working on your issue. Billing is in 15-minute increments, with a precise timer that only runs during active work.
Travel Fee (On-Site Only)
$100.00
For on-site support, a standard travel fee applies to cover the technician's transportation costs. This is a flat rate regardless of distance or time.
Remote vs. On-Site Support
Choose the support option that works best for your needs
Remote Support
Best for: Software issues, configuration problems, quick fixes, and situations where physical access to hardware isn't necessary.
- Faster response time
- No travel fee
- Secure screen sharing and remote access
- Available for most software and configuration issues
- Guided assistance over voice/video call or Remote access softwares
On-Site Support
Best for: Hardware issues, network setup, multiple device problems, and situations requiring physical handling of equipment.
- Hands-on hardware assistance
- Physical network troubleshooting
- Multiple device setup and configuration
- Face-to-face guidance and training
- Complex installation or migration projects
What Our Clients Say
Real experiences from people like you
"The remote support was fantastic. My tech fixed my computer issues in less than 30 minutes. I didn't have to leave my home or office, and the price was very reasonable."
"I needed help setting up my home network and connecting multiple devices. The tech came to my house, was extremely professional, and got everything working perfectly. Great service!"
"I had an urgent issue with our company's server, and I was able to get a tech to help us remotely within minutes. The platform is easy to use, and the technicians are very knowledgeable."
Still Have Questions?
Check out our FAQ page for more information or contact our support team.
