Computer Support

While we take every precaution to protect your data, we always recommend backing up important files before any technical work. Our techs can help you perform a backup at the beginning of the service if needed. For major system repairs or upgrades, backups are especially important. We can also recommend and implement regular backup solutions to protect your data going forward.

Absolutely! Our techs are certified in both Windows and Mac operating systems. We provide comprehensive support for all Windows versions (Windows 10, 11, etc.) and all macOS versions. We also support Linux systems, Chromebooks, and other computing platforms. When you request support, we'll match you with a tech who specializes in your specific operating system and device type.

Our remote support uses industry-standard encryption and secure connection protocols. When a session begins, you'll receive a unique access code that you provide to your tech. You maintain full control and can see everything the technician is doing on your screen. The connection is only established with your explicit permission and can be terminated by you at any time. All sessions are logged for security and quality assurance.

We support all major computer brands including Dell, HP, Lenovo, Microsoft Surface, Apple, Asus, Acer, Samsung, Toshiba, and custom-built PCs. Our technicians are trained to work with the unique aspects of each manufacturer's hardware and software. Whether you have a brand-new device or an older model, we can help resolve your issues and improve performance.