The Process
1
Request Support
Tell us about your technology issue or project. You can specify whether you need remote or on-site assistance.
2
Get Matched
We connect you with a qualified tech specialist who has the right skills to solve your specific issue.
3
Problem Solved
Your tech resolves the issue quickly and efficiently, whether remotely or at your location.
4
Payment & Review
Pay only for the time you use, and share your feedback to help our community.
Detailed Process Guide
- Create an account or log in to your existing account
- Click "Request Support" from your dashboard
- Select the category that best describes your issue
- Choose between remote or on-site support
- Select whether you need help ASAP or want to schedule for later
- Add details about your issue to help us match you with the right tech
- Make the initial consultation payment to submit your request
- Available tech specialists in your area are notified of your request
- A qualified specialist accepts your job based on their skills and availability
- You'll be notified when a tech accepts your request
- The tech will review your issue details and may message you with initial questions
- For scheduled appointments, you'll receive confirmation and reminders
- For remote support: The tech will connect to your device using our secure remote access tools (with your permission)
- For on-site support: The tech will arrive at your location at the scheduled time
- The tech will diagnose and explain the issue to you
- Work begins on resolving your problem
- You can communicate with the tech through our platform during the entire process
- When the work is complete, the tech will verify everything is working properly
- When the work is complete, the tech will stop the timer
- You'll be notified that the job is complete and ready for your review
- You'll receive an itemized invoice showing the consultation fee, time spent, and any other applicable charges
- Approve the completion and make the final payment
- Leave a review about your experience with the tech
- Receive a receipt for your records and access ongoing support if needed
Transparent Pricing
Consultation Fee: $25
Initial fee to submit your request and get matched with a tech.
Support Time: $25/hour
You pay only for the actual time spent solving your issue, billed in 15-minute increments.
Travel Fee (for on-site only)
A variable fee based on distance. Flat rate of $100 for in-city support.
No Hidden Costs
All potential charges are disclosed upfront before service begins.
Ready to Get Started?
Experience hassle-free IT support that puts you in control.
Request Support Now