Frequently Asked Questions
Find answers to common questions about our services, process, and platform.
Getting Started
Creating an account is simple and free. Click on the "Login / Join" button at the top of any page and select the "Register" tab. Fill in your basic information including name, email, phone number, and password. You'll also need to select whether you're signing up as a client seeking help or a tech specialist providing assistance. Once submitted, your account will be created instantly, and you can begin using our platform.
Our platform connects you with tech specialists who can assist with a wide range of technology issues, including:
- Computer troubleshooting and repairs
- Virus and malware removal
- Software installation and updates
- Home network setup and troubleshooting
- Smart home device setup and integration
- Data backup and recovery
- Printer and peripheral setup
- Mobile device support
- Basic cybersecurity solutions
- Small business IT support
No technical knowledge is required to use our platform. Our service is designed to be user-friendly and accessible to everyone, regardless of your technical expertise. When submitting a support request, simply describe your issue in everyday language, and our tech specialists will handle the rest. They'll communicate with you clearly and avoid technical jargon unless necessary.
Service Process
To request tech support, log in to your account and click the "Request Support" button on your dashboard. You'll be guided through a simple form where you'll select the category that best matches your issue, choose between remote or on-site support, specify whether you need help immediately or want to schedule for later, and provide details about your problem. After submitting the initial consultation payment, your request will be visible to available tech specialists in your area.
For urgent requests marked as "ASAP," you'll typically be matched with a tech specialist within 15-60 minutes during business hours, depending on specialist availability and your location. For remote support, connections can often be established within minutes after matching. For scheduled appointments, you'll be able to select a specific date and time that works for your schedule, and we'll ensure a tech specialist is available at your chosen time.
If your tech specialist determines that they cannot resolve your issue (for example, if hardware replacement is needed or the problem is beyond the scope of our services), they will clearly explain why and provide recommendations for next steps. In these cases, you'll only be charged for the time spent diagnosing the issue. If the issue cannot be diagnosed at all, the consultation fee may be refunded at our discretion. We're committed to transparency and will never charge you for unsuccessful service attempts that aren't your fault.
Payments & Pricing
Our pricing structure includes:
- Consultation Fee: $25.0 to submit your request and get matched with a tech specialist
- Support Time: $20.0 per 15-minute increment
- Travel Fee (for on-site support): A flat rate of $100.0 for in-city support
You'll only pay for the actual time spent resolving your issue. All potential charges are disclosed upfront before service begins.
You'll be charged at two points in the service process:
- Initial Payment: The $25.0 consultation fee is charged when you submit your support request
- Final Payment: After the tech specialist completes the job, you'll receive an itemized invoice showing the service time and any additional charges. You'll need to approve the completion and make this final payment before the job is closed
All payments are processed securely through our platform using major credit cards or PayPal.
No, our platform operates on a pay-per-use model with no monthly fees or subscriptions required. You only pay for services when you need them. For business clients with ongoing support needs, we do offer optional support packages with preferred rates and priority service. These packages can be customized to your business requirements.
Tech Specialists
All tech specialists on our platform undergo a thorough vetting process that includes background checks, skills assessment, and verification of certifications and experience. We review their professional history, technical qualifications, and require them to pass practical tests in their areas of expertise. Our specialists must also agree to our code of conduct and maintain high customer satisfaction ratings to remain active on the platform.
Remote Support
Remote support allows our tech specialists to connect to your computer or device through a secure connection to diagnose and resolve issues without being physically present. When you choose remote support, you'll receive instructions to download and install our secure remote access tool. This tool allows the tech specialist to view your screen and control your computer with your permission. You can watch everything they do, communicate through chat or voice, and end the session at any time.
On-Site Support
On-site support is recommended for issues that require physical access to your hardware, such as hardware installations or repairs, network cabling, device setup that requires physical connections, or situations where multiple devices need to be configured together. On-site support is also beneficial when you prefer face-to-face assistance or when your internet connection isn't reliable enough for remote support.
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