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Koadi Technology

FAQ

Find answers to common questions

Getting Started

Creating an account is simple and free. Click on the "Login / Join" button and select "Register". Fill in your basic information and select whether you're a client or tech specialist. Your account will be created instantly.

Our platform connects you with specialists for computer troubleshooting, virus removal, software installation, network setup, smart home devices, data backup, printer setup, mobile support, and cybersecurity solutions.

No technical knowledge required! Our service is user-friendly and accessible to everyone. Simply describe your issue in everyday language, and our specialists will handle the rest.

Service Process

Log in and click "Request Support". Select your issue category, choose remote or on-site support, specify timing, and describe your problem. After payment, your request will be visible to available technicians.

For urgent "ASAP" requests, you'll typically be matched within 15-60 minutes during business hours. Remote connections can be established within minutes after matching. Scheduled appointments allow you to choose a specific time.

If the issue cannot be resolved (e.g., hardware replacement needed), you'll only be charged for diagnosis time. We provide clear explanations and recommendations for next steps. We never charge for unsuccessful attempts that aren't your fault.

Payments & Pricing

Consultation Fee: $19.99 to submit your request
Support Time: $26.99 per 15-minute increment
Travel Fee (on-site): $99.99 flat rate
You only pay for actual time spent. All charges disclosed upfront.

Initial: Consultation fee when you submit your request
Final: After completion, you'll receive an itemized invoice and approve the final payment before the job closes. All payments are processed securely.

No, our platform operates on a pay-per-use model with no monthly fees or subscriptions. You only pay for services when you need them. Optional business packages are available for ongoing support needs.

Tech Specialists

All specialists undergo background checks, skills assessments, and certification verification. They must pass practical tests and maintain high customer satisfaction ratings to remain active on the platform.

Remote Support

Remote support allows technicians to connect to your device through a secure connection. You'll receive instructions to install our remote access tool. You can watch everything they do, communicate via chat or voice, and end the session anytime.

On-Site Support

Choose on-site for hardware installations/repairs, network cabling, device setup requiring physical connections, or when you prefer face-to-face assistance. It's also helpful when your internet isn't reliable enough for remote support.

Ready to Get Started?

Get professional IT support when you need it